Skip to main content

Shipping & Returns


Our team aims to process your order ready for shipping as quickly as possible.

If we discover that for whatever reason the product you ordered is out of stock or there is another reason why your product cannot be immediately shipped, we will contact you by email with the options available.

Once a product leaves our warehouse it will take approximately 2-5 business days to arrive.

Please note: Our shipment facility is located on the West Coast of the United States.

Once your order has been shipped, you will receive an email with your tracking number.

We also offer an at checkout application called Route to provide extra shipping information and assistance if you require it. With Route, you’ll be able to visually track your parcel, receive real-time alerts, easily view your order history and get instant resolutions to any shipping issues you face.


Please keep your paperwork in case you need to arrange for returns or exchanges. Also, please keep any emails you receive regarding your order, as they may contain important information.

Diono does not accept returns from any third-party, including its retail partners. Your order must be returned to Diono in order to receive full credit. The consumer is responsible for the cost of return shipping. All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or insure your return items. Contact Diono Customer Service at 855-463-4666 (7:00 am to 4:00 pm PT) for help or assistance in processing a return. Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in a new and unused condition and in its original packaging. By placing an order on, you are accepting this return policy.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call Diono Customer Service immediately at 855-463-4666 (7:00 am to 4:00 pm PT). Save all packaging material and paperwork; do not throw anything away.

If you have placed an order via the Diono website recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

You should contact us via email at or call us at 855-463-4666 (7:00 am to 4:00 pm PT).

We accept no responsibility for user-initiated damage and/or loss of parts incurred during the use of the product.

You agree to indemnify, defend, and hold harmless Diono, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to, attorneys’ fees) arising from your use of any of Diono’s services.

All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are not refundable.